How much goes unsaid, unheard, misunderstood, and wrong in tough conversations all because we both think we are right and therefore aren’t truly listening to one another?
Notice when defenses are up.
Stop talking at one another.
Own your stuff.
Assume positive intent.
Empathize with the other person.
Use curious language.
Stop trying to read minds and intentions.
Listen some more.
Take a break if needed.
Vulnerability begets vulnerability which builds trust.
Stop living from the stories you make up.
Leave as little unsaid, unheard, and misunderstood as possible.