|  Blog Post   |  Leave as little unsaid, unheard, and misunderstood as possible.

Leave as little unsaid, unheard, and misunderstood as possible.

How much goes unsaid, unheard, misunderstood, and wrong in tough conversations all because we both think we are right and therefore aren’t truly listening to one another?

Notice when defenses are up.
Stop talking at one another.
Actively listen.
Own your stuff.
Assume positive intent.
Empathize with the other person.
Use curious language.
Stop trying to read minds and intentions.
Ask questions.
Listen some more.
Take a break if needed.
Vulnerability begets vulnerability which builds trust.
Stop living from the stories you make up.

Leave as little unsaid, unheard, and misunderstood as possible.


Justine is a Licensed Professional Counselor with more than 25 years of experience in traditional mental health and personal and professional development. Justine has been certified in the work of Dr. Brené Brown for ten years. Justine is the author of eleven books, including five Amazon bestsellers covering subjects such as infertility, faith, and grief. She has been honored to do two TEDx Talks, The Permission of the And and The Donut Effect. She travels nationally and presents virtually to global audiences delivering keynotes, workshops, retreats, and trainings on topics such as leadership, courage, resilience, mental health, preventing and coping with burnout, and courageous and curious conversation, especially in creating cultures of belonging and diversity, equity, and inclusion. Justine lives in St. Louis with her husband Chad, their three dogs, and for four months of the year hundreds of monarch and swallowtail butterflies.

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